Privacy Policy

Carolina Cargo Inc., referred to as “we,” “us,” or “our,” provides this privacy policy to outline how we gather, manage, use, and safeguard the information you share with us when you engage with our services. This includes visiting our website, www.carolinacrg.com, or any related platforms linked to this policy and interacting with us through our sales, marketing, or event activities.

This document details your rights regarding your personal data and offers choices on how it is managed. If you do not agree with the terms outlined, we recommend refraining from using our services. For any inquiries, please reach out to us at recruiting@carolinacrg.com.

Overview of the Policy:

Data Collection and Use:

We may collect personal information based on your interactions with our services, including your use of our website, products, or other offerings. The nature of the data depends on the choices you make and the features you use.

Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstance.

Sensitive Information:

We do not collect or process sensitive personal data.

Third-Party Data:

In certain instances, we may receive data from external sources such as public databases, marketing partners, social media platforms, or other third-party providers.

Purpose of Data Processing:

The data we collect is processed to deliver and enhance our services, ensure security, prevent fraud, and comply with legal obligations. In some cases, we may request your explicit consent for processing. We ensure that data is processed only when legally permissible.

Data Security:

We utilize a combination of organizational and technical measures to protect your data. However, due to the nature of internet transmissions, absolute security cannot be guaranteed, and risks such as unauthorized access or cyber threats may persist.

Your Privacy Rights:

Depending on your jurisdiction, you may be entitled to specific rights regarding the handling of your personal data.

Exercising Your Rights:

You can request access to, update, or delete your personal information by contacting us directly.

Policy Breakdown:

Information We Collect
How We Handle and Use Your Data
When We Share Your Information
Cookies and Tracking Tools
Data Retention Practices
Security and Protection of Your Data
Privacy for Minors
Your Data Rights
Do-Not-Track Preferences
Privacy Rights Specific to U.S. Residents
Updates to This Policy
How to Contact Us About Privacy Concerns
Managing Your Personal Data

1. Information We Collect

Personal Information You Provide:

When you engage with us to learn more about our services, request product information, or participate in our service-related activities, you may voluntarily provide personal information. This may include the following types of data:

Full name
Telephone numbers
Email addresses
Mailing addresses
Usernames
Passwords
Communication preferences
Authentication information
Billing details

We do not collect or process sensitive personal data. It is important that the personal information you provide is accurate, up-to-date, and complete. Please inform us promptly of any changes to your personal details.

Automatically Collected Information:

When you interact with our services, we automatically collect certain technical and usage data that help us improve your experience. This information includes:

IP address
Browser type and device model
Operating system and language settings
URLs that directed you to our website
Device name, location, and country
Usage data and technical interaction details

This data is collected to ensure the secure operation of our services and support internal analytics. We may also use cookies and similar tracking technologies to collect additional information.

Specific Data Types We Automatically Collect Include:

Log and Usage Data: This includes details about your interactions with our services, such as IP addresses, device information, browser settings, and activity within our services (e.g., page views and search terms). We also collect error reports and hardware configuration details.
Device Data: Information about the devices used to access our services, such as IP address, device identifiers, browser type, hardware model, and internet or mobile service provider.
Location Data: We may collect location-based data from your device, either precise (via GPS or similar technologies) or general (based on your IP address). You can disable location tracking in your device settings, but this may limit some features of our services.

2. How We Handle and Use Your Data

We process personal information for the purpose of delivering, improving, and managing our services, ensuring safety, and preventing fraud while also complying with legal obligations. With your consent, we may use your information for the following purposes:

Service Delivery: To fulfill your requests for products and services.
Customer Support: To address your inquiries and provide assistance related to our services.
Administrative Communications: To send notifications about updates to our services, terms, or other important communications.
Order Management: To process and manage orders, payments, returns, and exchanges.
User Communication: To facilitate communication between users, where applicable within our services.
Feedback Requests: To collect and act on feedback regarding your experience with our services.
Personalized Advertising: To deliver tailored content and ads based on your interests and location.
Testimonials: With your consent, we may feature your personal information in testimonials displayed on our services.
Security: To enhance security by monitoring for fraud and other threats.
Service Improvement: To analyze usage data and identify opportunities for improving our services and user experience.
Usage Analytics: To track and analyze how our services are used, helping us better serve your needs.
Marketing Campaigns: To personalize and optimize marketing efforts for better relevance to your interests.

3. When We Share Your Information

We may disclose your personal data to third-party service providers, consultants, or other entities (collectively referred to as “third parties”) that perform services on our behalf. These third parties may require access to your data to carry out their functions. Some examples of the categories of third parties we may work with include:

Advertising networks
Cloud storage services
Communication and collaboration tools
Data analytics providers
Data storage companies
Payment processors
Performance monitoring services
Retargeting platforms
Marketing and sales platforms
Social media platforms
Testing and QA services
Authentication and account registration services
Web hosting providers

Your information may be shared under the following circumstances:

Business Transactions: In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of the transaction.
Google Analytics Usage: We use Google Analytics to understand how users interact with our services. You may opt out via the Google Analytics Opt-Out Browser Add-on. For further details, please refer to Google’s Privacy & Terms.
Affiliates: We may share information with affiliated companies, such as parent companies, subsidiaries, or joint ventures, provided they adhere to the terms of this privacy policy.
Business Partners: Your data may also be shared with our business partners who provide complementary products, services, or promotions.

4. Cookies and Tracking Tools

We may use cookies and similar tracking technologies, including web beacons and pixels, to collect and store information when you interact with our services. These tools allow us to enhance your experience, track usage, and personalize content. For further information on how we use cookies and to manage your preferences, please consult our Cookie Policy.

5. Data Retention Practices

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law (such as tax, accounting, or legal requirements). In general, we do not retain personal data for more than 12 months.

When there is no longer a legitimate business need to store your personal data, we will securely delete or anonymize it. If deletion is not feasible (such as in the case of backup storage), we will isolate your data and protect it from further processing until it can be deleted.

6. Security and Protection of Your Data

We implement a variety of technical and organizational measures to secure the personal data we process. However, while we strive to protect your data, no method of online data transmission or storage can be 100% secure. As a result, we cannot guarantee complete protection against unauthorized access or data breaches. Your use of our services and submission of personal data is at your own risk. For added protection, we recommend accessing our services from a secure environment.

7. Privacy for Minors

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. By using our services, you confirm that you are at least 18 years old or that you have obtained parental or guardian consent if you are under 18. If we become aware that we have inadvertently collected data from individuals under 18, we will deactivate the account and promptly remove the information from our records. If you believe we may have collected such data, please contact us immediately.

8. Your Data Rights

You have the right to withdraw consent for processing your personal data at any time if consent is the legal basis for processing. To do so, contact us via the methods outlined in the “How to Contact Us About Privacy Concerns” section. Please note that withdrawing consent does not affect the legality of data processing carried out before your withdrawal, nor does it impact processing based on other lawful grounds.

You can also manage your cookies and tracking preferences by adjusting your browser settings to refuse or delete cookies. Please be aware that disabling cookies may impact your ability to use certain features of our services.

For any questions or concerns regarding your privacy rights, feel free to reach out via email.

9. Do-Not-Track Preferences

Many browsers and mobile devices offer a Do-Not-Track (“DNT”) feature that allows users to signal that they do not want their online activity tracked. However, there is no industry-wide consensus on how DNT signals should be interpreted, and as a result, we do not currently respond to DNT browser settings. Should an industry standard be established, we will update our practices and notify you accordingly.

10. Privacy Rights for U.S. Residents

Residents of California, Colorado, Connecticut, Utah, and Virginia have specific rights regarding their personal information. These rights allow you to access, manage, and understand how your data is used and shared.

Categories of Personal Information Collected in the Last 12 Months:

Identifiers: Includes data such as your name, alias, postal address, phone number, unique personal identifier, online identifier, IP address, email address, and account name.
Personal Information: As defined under the California Customer Records statute, this encompasses your contact details, educational background, employment status, employment history, and financial information.
Protected Classification Characteristics: Information such as gender and date of birth, as required under state or federal law.
Geolocation Data: Details regarding the location of your device.

We retain these categories of personal information for up to 12 months to support the provision of our services.

Personal Information Not Collected in the Last 12 Months:

Commercial Information: Such as purchase history, transaction records, financial details, or payment data.
Biometric Data: Including fingerprints, voiceprints, or other biometric identifiers.
Internet or Other Network Activity: Data related to browsing history, search activities, or interactions with websites, applications, and ads.
Audio, Visual, or Similar Information: Includes call recordings, images, audio, or videos collected during our business operations.
Professional or Employment-Related Information: Business contact information, job titles, and work history, except in cases where you apply for employment.
Educational Information: Student records or directory information.
Inferences from Collected Information: This could include inferences about your preferences, behaviors, or characteristics based on collected personal data.
Sensitive Personal Data: We do not collect or process sensitive personal data.

We may collect additional personal information through interactions such as:

When you seek support from our customer service team.
Participation in surveys, promotions, or contests.
Facilitating services or responding to your inquiries.

How We Use and Share Personal Data:

For a more detailed explanation of how we use your data, refer to the section titled “How We Handle and Use Your Data.”

Your personal information may be collected and shared through:

Targeting and marketing cookies.
Social media cookies.

Will We Share Your Data with Third Parties?

Your personal data may be shared with third-party service providers who perform tasks on our behalf under contractual agreements. For more information, see the section titled “When We Share Your Information.”

Additionally, your information may be used for legitimate business purposes, such as internal research or technological development, which does not qualify as “selling” your data.

In the past 12 months, we have not sold or shared personal data with third parties for monetary gain. However, we have shared certain categories of personal information with third parties for business purposes, as outlined in the section titled “When We Share Your Information.”

California Residents

Under California’s “Shine The Light” law, residents have the right to request, once annually and free of charge, information regarding the disclosure of their personal data to third parties for direct marketing purposes during the previous calendar year. This request may include the types of personal information shared and the names and addresses of those third parties. California residents can contact us in writing using the contact information provided below to make such a request.

Minors’ Rights in California:

If you are a California resident under the age of 18 and have registered an account with us, you have the right to request the removal of any content you have publicly posted on our services. To request removal, please contact us using the email associated with your account and indicate that you are a California resident. We will make reasonable efforts to remove the publicly posted content, though complete removal from all our systems, such as backups, may not be possible.

CCPA Privacy Notice for California Residents:

This section applies to residents of California and outlines the rights granted under the California Consumer Privacy Act (CCPA) regarding personal data.

Definition of a California Resident:

Individuals present in California for purposes other than temporary or transitory reasons.
Individuals domiciled in California but currently outside the state.

Rights Regarding Personal Data:

Right to Request Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
Right to Be Informed: You are entitled to know what personal data we collect, the purposes of the collection, and the categories of third parties with whom we share this data.
Right to Non-Discrimination: Exercising your rights under the CCPA will not result in discriminatory treatment.
Right to Limit Use and Disclosure of Sensitive Information: We do not collect or process sensitive personal information.

Verification Process:

To exercise your rights, we must first verify your identity. This is typically done by matching the information you provide with the data we have on file. If we require additional verification, we will request the necessary information but will delete it after verification is complete.

Additional Privacy Rights:

You may object to how your data is processed.
You have the right to correct any inaccurate information we have about you.
You may designate an authorized agent to submit CCPA requests on your behalf.
You have the right to opt out of the sale or sharing of your personal data.

To exercise these rights, please contact us at recruiting@carolinacrg.com or by submitting a data subject access request. If you disagree with our response, you have the right to appeal our decision.

Colorado Residents

Under the Colorado Privacy Act (CPA), residents have specific rights regarding the processing of their personal data:

The right to know whether your personal data is being processed.
The right to access the personal data we hold about you.
The right to correct inaccuracies in your personal data.
The right to request deletion of your personal data.
The right to obtain copies of the personal data you have provided to us.
The right to opt out of processing for targeted advertising, data sales, or profiling used in decisions that have legal or significant impacts.

To exercise these rights, please contact us at recruiting@carolinacrg.com or by submitting a data subject access request. If you disagree with our response, you have the right to appeal our decision.

Connecticut Residents

Under the Connecticut Data Privacy Act (CTDPA), residents have the following rights regarding their personal data:

The right to be informed about whether your personal data is being processed.
The right to access the personal data we hold about you.
The right to correct inaccuracies in your personal data.
The right to request the deletion of your personal data.
The right to obtain copies of the personal data you have provided to us.
The right to opt out of personal data processing for targeted advertising, selling personal data, or profiling that affects you significantly.

To exercise these rights, contact us at recruiting@carolinacrg.com or submit a data subject access request. If we are unable to fulfill your request, you may appeal our decision by emailing us, and we will provide our final decision within 60 days.

Utah Residents

The Utah Consumer Privacy Act (UCPA) provides Utah residents with specific rights regarding their personal data, including:

The right to know if we are processing your personal data.
The right to access your personal data.
The right to request deletion of your personal data from our systems.
The right to obtain copies of the personal data you have provided.
The right to opt out of the processing of personal data, particularly for targeted advertising or the sale of data.

To exercise these rights, contact us at recruiting@carolinacrg.com or submit a data subject access request.

Virginia Residents

The Virginia Consumer Data Protection Act (VCDPA) grants Virginia residents the following rights regarding their personal data:

The right to be informed about the processing of your personal data.
The right to access the personal data we hold about you.
The right to correct inaccuracies in your personal data.
The right to request deletion of your personal data.
The right to receive a copy of your personal data.
The right to opt out of personal data processing for targeted advertising, sale, or profiling that has legal or significant effects.

To exercise your rights, you may contact us at recruiting@carolinacrg.com or submit a data subject access request. If an authorized agent is submitting the request on your behalf, additional documentation to verify authorization may be required.

Verification Process:

We may request additional information to verify your identity. If an authorized agent submits the request, we will verify both your identity and the agent’s authorization before proceeding.

We aim to respond within 45 days. If necessary, we may extend the response time by an additional 45 days and will notify you accordingly.

Right to Appeal:

If we deny your request, we will explain the reason for our decision. You may appeal by contacting us at recruiting@carolinacrg.com. We will review the appeal and provide a written decision within 60 days. If the appeal is rejected, you may file a complaint with the Attorney General.

11. Updates to This Privacy Policy

We may revise or amend this privacy policy from time to time. Any updates will be reflected by an updated “Revised” date, and the revised policy will be effective immediately upon posting. If we implement any material changes, we will notify you through a prominent notice on our website or via direct communication. We encourage you to review this policy periodically to remain informed about how we handle and safeguard your personal information.

12. How to Contact Us for Privacy-Related Questions

Should you have any questions or concerns regarding this privacy policy or the handling of your personal data, please reach out to us via phone (828) 470-7282, email at recruiting@carolinacrg.com or by sending mail to:
Carolina Cargo Inc.
108 Monticello Rd, Suite 800,
Weaverville, NC 28787

13. Managing Your Personal Data

Depending on the regulations in your region, you may have the right to access, update, or request the deletion of your personal information that we have on file. If you would like to review, correct, or delete your data, please submit a formal data subject access request for processing, and we will respond in accordance with applicable laws.

SMS Privacy Policy

This SMS Privacy Policy applies specifically to SMS communications. For broader privacy concerns, please refer to our general Privacy Policy.

At Carolina Cargo Inc. (“the Company”), we foster efficient communication with our customers and streamline service delivery. For these reasons, we may use customer contact information for various purposes, including but not limited to:

Collecting key details about orders, preferences, and specific needs via website forms.
Communicating with customers to resolve delivery issues and verify information provided.
Confirming and correcting delivery addresses and special instructions.
Providing real-time updates on delivery status, delays, and proof of delivery.
Sending automated SMS notifications through our delivery system.
Managing customer feedback, complaints, and compensation claims.
Training staff to meet specific customer requirements and advising drivers on delivery instructions.
Informing customers of changes to contact details, preferences, or other pertinent information.
Sharing information on drivers’ schedules, workloads, and payment details.
Distributing login credentials for routing applications.
Coordinating payment arrangements for services rendered.
Ensuring smooth coordination of recipient details to optimize service delivery.

This SMS Privacy Policy (“Policy”) explains how we handle Personal Information collected through our SMS Service (“Service”), which is provided via a third-party service provider.

The Company may revise this Policy at any time, with changes becoming effective immediately upon posting. Continued use of the Service indicates your acceptance of these changes.

Personal Information We Collect

When interacting with us through SMS or other forms of communication, we may collect the following types of Personal Information:

Mobile phone number
Message content
Username
Any feedback provided about the Service
Information left in the Contact Us form or during phone conversations

How We Use Personal Information

We use the Personal Information you provide to deliver, improve, and manage the Service, respond to your inquiries, keep you updated, and conduct research to enhance our services.

Information Disclosure

We do not share your SMS consent with third parties. Your consent to receive SMS communications applies solely to Carolina Cargo Inc. and will not be shared with external parties.

Security Measures

We implement security measures to protect your Personal Information. However, please note that we cannot guarantee absolute security, especially when your data is transmitted via third-party infrastructure.

Opting In and Out

Your mobile number will not be shared with third parties or used for marketing purposes. If you no longer wish to receive SMS communications, simply text “STOP” to opt out or unsubscribe from the Service.

Children’s Privacy

Our SMS Service is not designed for individuals under 18 years of age. We do not knowingly collect information from minors without parental consent. If you have concerns regarding the privacy of children, please contact us at recruiting@carolinacrg.com.

SMS Terms of Service

By using our SMS services, you agree to the following Terms of Service:

By providing your phone number, you consent to receive SMS communications from Carolina Cargo Inc.
Essential service-related messages will be sent without an option to opt out.
For assistance or inquiries, contact us at recruiting@carolinacrg.com.
Standard message and data rates may apply. Check with your wireless provider for details about your text and data plan.
Messages sent to your mobile device can be accessed by anyone with access to the device. Carolina Cargo Inc. is not liable for unauthorized access.
Consent to receive SMS communications is not a condition for receiving other services from the Company.
By agreeing to these Terms, you authorize Carolina Cargo Inc. to contact you via text using automated dialing technology.

SMS Terms & Conditions

By subscribing to our SMS notifications, you agree to receive promotional, transactional, and informational text messages from CAROLINA CARGO INC. These messages may include updates, exclusive offers, order confirmations, and other related content.

Consent

By opting into our SMS program, you consent to receive recurring automated promotional and personalized text messages from CAROLINA CARGO INC at the phone number provided during the opt-in process. Consent is not a condition of purchase.

Message Frequency

The number of SMS messages you receive will vary based on your interaction with our services. You may receive up to 1 message per week.

Fees

Standard message and data rates may apply. Please check with your mobile service provider for details.

Opt-Out

You can opt out of receiving SMS messages at any time. To unsubscribe, reply “STOP” to any text message you receive. After opting out, you will no longer receive SMS messages from us unless you opt back in.

Privacy

We respect your privacy and will handle your information in accordance with our Privacy Policy. For more details, please review our full Privacy Policy.

Contact

For any questions or concerns about our SMS program, please contact us at: https://carolinacrg.com/